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By Laurel Hart, 10/19/2009

This coming Wednesday, October 21 at noon ET marks the third monthly #PRStudChat, started by Deirdre Breakenridge and Valerie Simon in August this year. Deirdre (@dbreakenridge) is the moderator and Valerie (@ValerieSimon) is the host of the chats, and the next chat has a bit of a twist. The school with the most students participating in the chat will win:

• An “in-depth conversation with public relations industry veteran Deirdre Breakenridge via Skype. The winning students will have an opportunity to pose questions and interact with one of PR’s leading professionals.”
• “the opportunity to earn some publicity for their PR programs”
• “a $50 American Express Gift Certificate to the students and school in order to celebrate their PR Student Chat win”

The assigned hashtag for NYU is #NYU, so if you’re an NYU student participating, please use our university hashtag during the chat.

But what exactly is #PRStudChat?

Despite the name, the chat has nothing to do with studs or hot men of PR. From the press release about this month’s chat, “#PRStudChat is a monthly, live chat session that takes place on Twitter between public relations students, practicing professionals, and educators.”

• Twitter Chat 101: Read Valerie’s “Guide to Twitter Chats” on Examiner.com, with helpful information about how to participate before, during and after the chat.
• Summaries of Past Chats: Valerie has compiled summaries of the last chats, including questions like Question 1 from September, “What happens when you no longer believe in a client or the issue you’re representing?”
• Tools: I find What The Hashtag?! and TweetChat especially helpful for Twitter chats.

Any questions? I’d encourage the students reading to at least follow the chat, especially if you’ve never observed a Twitter chat in action. And even better, jump in and participate.

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By Laurel Hart, 10/01/2009

I often get asked about my Twitter habits, by students and others. I spoke to a class earlier this week, and about half of the class’ 20 students had Twitter accounts, some using it more than others. But even for people who have had accounts for a little while, it can feel a bit like a foreign language. So, here are a few ways that I use Twitter, and I hope this is helpful. I’m not a Twitter power user (by any means), but so far this has worked for me.

The Tools

• Desktop Tool: I rarely use Twitter on the website itself. Twitter is built on an open API environment, which basically means that third parties can develop applications for it. On my desktop (I’m a Mac user, both professionally and personally), I use TweetDeck. I like that I can sort and see multiple columns simultaneously. I do use the standard columns (All Friends, Mentions and Direct Messages), and I’ve also created custom columns. I have a custom “Group” that I call “Personal Contacts” (more like “people I know in real life”), and include the people I want to make sure not to miss in the full stream. I also have “Search” columns set up for the name of our firm, as well as for some of our clients. (I’ve downloaded Seesmic, another desktop application that some people like [particularly for handling multiple Twitter accounts], but I haven’t tested it much yet.)
• Mobile Tool: Part of what has fueled Twitter’s growth is the ability to use and access it from mobile devices. I’m an iPhone user, and these days I’ve mostly been using Tweetie, more rarely using TweetDeck for iPhone. (I’m not crazy about Tweetie’s retweet [or RT] approach, but otherwise am mostly happy with it.) These applications aren’t free, but they do make using Twitter easier on the go. You can also use SMS text messages to send and receive certain content from Twitter. I have my Twitter settings set to receive Direct Messages (DM’s) also as a text message, but you should check your mobile plan to make sure that wouldn’t put you over your text message limits.
• Other Tools and Resources: There are a LOT of tools and services for Twitter. (In fact, Laura Fitton, aka @Pistachio, just started oneforty.com as a resource for Twitter apps, among other things.) But, I’ve found the following particularly helpful: TweetChat (for participating in/following Twitter chats); WTHashtag?! (for figuring out what particular hashtags mean); TweepML (for sharing lists of Twitter users); and Twictionary (dictionary for Twitter; some entries are a bit ridiculous, but still helpful). For searching Twitter, I use the standard Twitter search and occasionally Twazzup. (There are other ways to search Twitter too.) For a simple way to store and search my own tweets, which is hard to do on Twitter itself, I’ve added my Twitter feed to my RSS reader (Google Reader), and have found that to be very helpful. There are many other tools, like picture sharing tools, but these are ones I use more frequently.

The Technique

How I Read: One of the things I hear most often from newer Twitter users is how overwhelming the amount of content seems, even for people following <100 people. For me, I’ve found that part of the process is learning to let go, and acknowledging that there’s no way you can read everything. No day is exactly the same, but I generally read in this way:

1. Morning: I check Tweetie on my iPhone in the morning after I’ve scanned my email, sometime soonish after I wake up. I scan the full feed to see if there is any breaking news. I check my @replies to see if there’s anything waiting for me. And I double-check my direct messages, even though theoretically those should have come through as text messages as well.
2. When I Get to the Office: I wait and open Tweetdeck until after I’ve read and responded to emails. Then, I spend a good amount of time going through each column. This is probably the time of day I use Twitter in the most focused way. (I also do this before I go through my Google Reader.)
3. Throughout the Day: I keep Tweetdeck open but minimized, and resist the urge to open it too frequently. I generally check in about once an hour when I’m in the office, spending a little more time (10-15 minutes, say) over lunch and at the very end of the day, but try to set time limits for myself during those times.
4. Night: I check once more before bed in the same way I do in the morning.

How I Write:

1. I haven’t done a full analysis, but I’d estimate that about 1 in 10 of my tweets is personal. I use Twitter more for sharing resources, either direct links or retweets (RT) of content I think others may find useful and/or I think may have missed. I also use it to respond to and engage with people that I’m following – answering questions, engaging in discussion or commenting on something they’ve tweeted.
2. The majority of my client work is confidential, so generally speaking, I don’t tweet about my travel. If I’m going to Chicago, say, it’d be unlikely for anyone to figure out what client I’m going to see. But if I’m traveling to a smaller destination or a place where one company dominates, you won’t be hearing about it from me.
3. I also am a bit more careful than some I observe about writing about my personal activities. I’ve had jobs in the past where I had a few situations when someone was following me (not in the Twitter sense of “follow,” either) or paying undue attention to me, and it’s left me a little wary. What can I say, I’ve also lived in New York City long enough to take my personal safety seriously.

How I Find New People to Follow: (another common question from new Twitter users)

1. People Who Follow Me: I don’t follow everyone back that follows me, but I do look at each one and follow most people back if they: a) are real people; b) are not spammers (who I block and sometimes report); c) relate to my areas of interest (education, communications, public relations, social media, media & journalism, etc.); d) don’t have huge numbers of followers and aren’t just trying to drive up their numbers; and e) have a photo, a bio, and appear to actually be using Twitter (I look at their numbers of tweets). Note to new users: PLEASE add a bio and photo before you start following lots of people. Most people will not follow you back until you’ve included that information.
2. In the RT’s or in the Body of Tweets of People I Follow: If I see something interesting in a RT of someone I’m following, or if I see another user’s name mentioned in the body of the tweet, I’ll often click through to look at the original source of the tweet (or person mentioned), scan their bio and recent tweets, and decide if I want to start following them. (Note: if the other user’s name is at the very beginning of the tweet, as in an @ reply, you won’t see the message unless you’re already following that person, or if there’s some kind of punctuation mark before the @ sign (e.g. a period, comma, exclamation point, etc.). People add punctuation marks before their @ replies when they want it to appear to everyone.)
3. Events, Conferences, and Chats: If I’m at a conference, event or participating in a chat on Twitter, I’ll often find a number of new people that I want to start following. It’s a great way to meet others.
4. Blog Posts: As I’m reading blogs, I do pay attention if someone is mentioned in a post and there’s a link to their Twitter account.
5. Business Cards: More and more people are adding their Twitter names (and other social media account information) to their business cards, so sometimes I find new people to follow on Twitter because I’ve met them in real life.

There are many good blog posts, presentations and other good resources about Twitter out there. I’ve bookmarked many on my Delicious site, and you can do sub-searches under posts I’ve tagged with Twitter. Also, Shel Israel‘s book Twitterville is taunting me above my computer right now, waiting to be read.

This is a fairly long post, but what else would you add? Any other tips, services or tools that you find helpful?

Note: This is the first part in a series, spurred by a few questions from a graduate student, Stephen Woodall, at Purdue. Dr. Mihaela Vorvoreanu matched mentors with students in her Tech 621 class, and Stephen and I are paired for the semester. I had a number of pen pals growing up (Bindi in Australia, where are you now?), so this sort of feels like having a digital pen pal.

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By Laurel Hart, 09/24/2009

facebook by pshab

Last week, someone wrote to ask me for advice about handling a particular Facebook friend request. In discussing the options with her, I outlined the choices and thought this might be useful for others.

Whether the request is coming from a co-worker, relative or prospective employer, Facebook friend requests can sometimes be cause for pause or uncertainty. I can see the following options for handling Facebook friend requests:

1. “Ignore” (refuse)  the request. If you select the “Ignore” button, the person requesting does not know that you’ve refused the request, but he or she can send you another request if they search for your name again. (See Facebook’s blog, “What Happens If I Ignore a Friend Request?“)
2. Do nothing, and let the request linger without accepting or refusing. (Facebook’s terminology is a little confusing here, as “Ignoring” is really a denial, while actually ignoring is passive and doesn’t involve any action.)
3. Send them a message. In the past this allowed the person requesting to view additional content on your profile, but I don’t believe this is the case anymore. (See “Facebook’s Trapdoor.”) It appears that this practice has changed because the alert message that used to appear no longer does. 
4. Delete any potentially embarrassing or career limiting content from your profile, and then accept the request.
5. Add them to a specific friend list and accept their request. Facebook has made some improvements to friend lists and privacy controls. Don’t know what a friend list is, or how to set one up? See ReadWriteWeb’s “5 Easy Steps to Stay Safe and Private on Facebook.” (This post is also a good reminder on Facebook privacy controls in general.)
6. Accept the request.

After I talked her through the options, I found a post from Jeremiah Owyang on this topic, and he suggested an additional option: redirect the person to LinkedIn, with a note explaining why (“Help! My Boss Wants to Be My Friend on Facebook“). Jeremiah also talks about the various messages these actions might communicate.

Many people use Facebook more for personal than professional use. I’m one of them, and you won’t see a Facebook option on my “Contact” page here. However, I do have some professional contacts on Facebook, and my general rule of thumb is that everything I have on Facebook is something I’m comfortable if my mother and my boss(es) should see. But that’s fodder for a future post….

Are there other options for dealing with Facebook friend requests that I haven’t included here?

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By Laurel Hart, 09/22/2009

Running or... by lgh75

The cover article of last week’s New York Times Magazine, “Are Your Friends Making You Fat?” explored the “emerging science of social contagion,” the idea that our behavior is influenced in both positive and negative ways by our social environments, that “behaviors…pass from friend to friend almost as if they were contagious viruses.”

The majority of the article focuses on the work of two social scientists, Nicholas Christakis and James Fowler, and their work in analyzing the huge amount of data from something called the Framingham Heart Study. The Framingham Heart Study is unique among medical studies because of its size, scope and duration: the National Heart Institute has been following over 15,000 people since 1948, collecting a mass of individual information both broad and deep. And for the researchers, it also importantly tracked connections by asking participants to list some of their relatives and friends as part of the study. (Christiakis and Fowler first published their findings in the New England Journal of Medicine in 2007, “The Spread of Obesity in a Large Social Network over 32 Years.”)

After years of mapping and analyzing the data, the scientists concluded that social ties did in fact influence certain kinds of behavior, so that if your spouse, friend or relative became obese, you had a greater likelihood of becoming obese too. (Refer to the full NEJM article for exact findings – the percentage was different for different types of relationships.) They also found that the effect played out over three degrees of connections, so your friend’s friend could also affect you.

The magazine piece does cover some of the critical responses to their work, including the general concern that amongst networks it can be difficult to prove cause versus correlation.

But, what struck me was a small bit towards the end of the piece about how some people are using Christakis and Fowler’s work to address broad-scale public health concerns using online social networks, and gives the example of a pending Facebook application to encourage people who are trying to quit smoking to take their struggle public and potentially influence others in their network of friends on Facebook.

Something a bit similar (but related to fitness and healthy living) exists on Twitter in the form of #twit2fit and it’s corresponding network on Ning (started by Jason Falls in May 2008). The article got me thinking about whether it would be possible to study the usage of #twit2fit on users health and well-being over time, and if there is a cause or correlation between usage and improved health.

What are your thoughts – do you find that sharing your goals or activities online has an impact on your potential success?

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By Laurel Hart, 09/17/2009

I came across a surprising post today on a PRSA blog (via @cubanaLAF) titled, “Status Update: Millennial Staffers Can Update Your Social Media Plans.” Lauren Fernandez and Kasey Skala (@kmskala) already have a great response post up, “There’s More to a Millennial than Updating Your Profile,” but I wanted to explore a bit further one of the misconceptions in the original PRSA post from a slightly different perspective. 

For the last almost two years, I’ve been speaking regularly to graduate students in communication and business programs about social media, as well as to clients at large companies, which has enabled me to see a bit of both sides of the coin. I’ve sometimes encountered a perception from some professionals that younger, Gen Y or Millennial people grow up with social media technology so must automatically know how to use it.  But the problem is, they don’t. That is, they may, but they’re more likely using Facebook or one of many other social media services or channels for personal use. They haven’t necessarily had the experience thinking about or working with social media in a business context and tying it to larger business or communication goals and strategies. (For more about teens on Twitter, see danah boyd’s post, “Teens Don’t Tweet…Or Do They?“)

This misperception came up with other educators in the field at the 2009 New Media Academic Summit in June, and other people I talked with voiced the same concern.

There are other problems with the original post, which Lauren and Kasey respond to further in their post. But I just wanted to highlight this particular misperception.  I think of it like this: just because I cook every day doesn’t make me a chef. Access and usage do not necessarily equate to expertise. 

What do you think?